Shipping & Returns

Shipping Information

Fast Dispatch: Orders placed before 3PM (local warehouse time) are shipped same business day. Orders after 3PM are shipped next business day.
Shipping Carriers: We use trusted partners: DHL, FedEx, UPS, EMS, and local couriers depending on your location and shipping speed selected.
Delivery Estimates:
- Domestic Standard: 1-3 business days (tracked)
- Domestic Express: 1 business day (tracked, priority)
- International Standard: 5-12 business days (tracked)
- International Express: 2-5 business days (tracked, customs pre-clearance)
Free Shipping: Available for orders over €50 (domestic) or €150 (international). Automatically applied at checkout.
Order Tracking: Every shipment receives a tracking link by email/SMS after dispatch. Live status available on your account page.
Packaging: All products are packed in eco-friendly, tamper-proof packaging with thermal protection for perishables.
Fulfillment Locations: We ship from multiple warehouses across Europe and North America for fastest delivery.

Can I change my address after ordering?
Yes, if your order has not been dispatched. Please contact support within 1 hour of ordering to guarantee address changes.
My tracking says “delivered” but I didn’t receive it?
Please check with neighbors, building managers, or reception. If still missing, contact us within 5 business days for an investigation and replacement.
Customs & Duties:
For international orders, all customs paperwork is handled by us. Duties may apply depending on your country’s regulations. For EU/US/UK, no extra charges at delivery.

Easy 30-Day Returns: You have 30 days from delivery to request a return or exchange for eligible products.
How to Initiate a Return: Login to your account, find your order, and click “Start Return”. Or contact us directly with your order number.
Return Shipping: Pre-paid shipping label provided for all domestic returns. International customers receive discounted label or may ship with their own carrier.
Condition of Items: Products must be unused, unopened, and in original packaging. For perishables: must be returned within 7 days of delivery.
Refunds: Processed within 3 business days of receiving returned items. You’ll be notified by email once refund is issued.
Exchanges: Fast exchanges for different size/flavor—just specify in your return request. Out-of-stock exchange items will be refunded.
Non-Returnable Items: Custom orders, discounted final sale items, opened perishables (unless defective).
Defective or Damaged Goods: If your item is damaged or defective on arrival, please contact us with photos within 48 hours for priority replacement/refund.

How do I get my return shipping label?
After your return is approved, we’ll email you a pre-paid label. Print and attach to the package.
How long until I get my refund?
Once your return is received and inspected, refunds are issued within 3 business days to your original payment method.
Can I exchange instead of return?
Yes, you may request an exchange for a different size, flavor, or product (subject to availability).
Late or missing refunds?
If you haven’t received your refund after 7 business days, contact support and we’ll investigate immediately.

Live Support: Our customer support team is available 24/7 via email, live chat, and phone. We handle all requests within 2 hours during business days.
Order Modifications & Cancellations: You may modify or cancel your order within 1 hour of placing it. After dispatch, cancellations are not possible, but you may initiate a return once delivered.
Lost Packages: If a package is lost by the carrier, we will immediately reship your order or issue a full refund, no questions asked.
Gift Packaging: Premium gift wrapping available at checkout with personalized message cards.
Eco Commitment: All shipments use recycled materials. We offset carbon for every delivery and encourage package recycling.
Secure Payments: Your payment and personal information is encrypted end-to-end. We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.

For any shipping, returns, or order inquiries, reach out at hello@nuttybuds.com or via our Contact page.
For detailed policy documents, visit our Shipping Policy and Returns Policy.

1 Place your order online. Select your preferred shipping speed at checkout.

2 Receive order confirmation. Track your shipment via email/SMS or your account.

3 Enjoy your products! If unsatisfied, start a return or exchange easily online.

4 Receive a fast refund or replacement. Our support team is here every step!