Frequently Asked Questions

Orders placed before 3PM are shipped the same business day. Orders after 3PM ship next business day. Express and priority options are available at checkout for even faster delivery.

We partner with DHL, FedEx, UPS, EMS, and trusted local couriers for all shipments. You can select your preferred carrier and speed at checkout, subject to availability for your address.

We offer a hassle-free 30-day return window from delivery. Products must be unused and in original packaging. Start your return via your account or contact us directly for help.

To exchange, initiate a return through your order history and specify your desired replacement (size, flavor, or product). If your requested item is out of stock, we’ll refund or provide alternatives.

Absolutely. All payments are encrypted end-to-end. We accept major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers. Your privacy and security are our top priority.

First, check with neighbors, building staff, or reception. If still missing, contact our support team within 5 business days. We’ll investigate and reship or refund as needed—no hassle.

Yes! All our products are made in facilities following strict allergen safety protocols. Ingredients and allergen info are listed on every product page. Contact us for any specific concerns or custom requests.

100%. We use recycled and biodegradable materials, thermal protection for perishables, and offset all shipping carbon emissions. Please recycle or compost packaging after use!

Yes! Select "Gift packaging" at checkout and add a personalized message. We’ll wrap your order premium-style and include your note. No pricing is ever shown in gift orders.

Our expert team is available 24/7 via live chat, email (hello@nuttybuds.com), or phone. We answer all queries within 2 hours on business days.